ORDERS: Please confirm that your shipping information is correct at checkout. I am not liable for orders going to wrong addresses due to typos at checkout.

SHIPPING: Orders typically ship within 8 business days. I am a one-woman shop, and I am disabled and chronically ill, so thanks for your patience! Orders often ship sooner than this, but I give myself 8 business days in order to accommodate the needs of my body. When your order ships, you will receive an email with a tracking number. Typically, USPS Ground delivers within 2-5 business days, but delays are possible during busy seasons like the holidays. However, once your order is with USPS, delivery is out of my control. I cannot refund shipping costs or replace missing or stolen packages, so please be sure to keep an eye on your tracking. FIRE + FOLK is not responsible for packages after they have been deemed delivered by USPS. Please note that I am only able to ship within the USA at this time.

RETURNS / EXCHANGES: I am happy to exchange or accept returns on damaged or defective products within 5 days of receipt. We are not able to exchange or refund products for other reasons at this time.

If you have received a damaged or defective product and need an exchange or refund, please contact me via email at hello@fireandfolk.com to get the process started. Please include your order number, any photos of damage, and a detailed description so we can help you as quickly as possible.

THANK YOU FOR SUPPORTING MY SMALL HANDCRAFTED BUSINESS!